Orders
What do you sell?
Men's and women's jackets, coats, and knitwear.
Can I change or cancel my order?
Email us as soon as possible. If your order has not been dispatched yet, we can change or cancel it free of charge. Once dispatched, you can use our 30-day returns.
Which payment methods do you accept?
The payment methods shown at checkout, including major debit and credit cards, Apple Pay, and Google Pay. See our Payment Policy.
Delivery
How much is delivery?
Delivery is free on every UK order, with tracking included. There is no minimum order value.
How long does delivery take?
Orders are processed within 1–2 working days, and delivery takes 3–5 working days after dispatch. See our Delivery Policy.
Do you deliver outside the UK?
No, we currently deliver to the United Kingdom only.
How can I track my order?
You receive a tracking link by email when your order is dispatched. You can also use our Track Your Order page.
Sizing
How do I find my size?
Use the size information on each product page. If you are between sizes, or want room for layering, we recommend choosing the larger size. Not sure? Email us before ordering and we will help.
Returns & refunds
Can I return an item?
Yes, within 30 days of receiving your order. Items must be unworn, with tags attached and in their original packaging. Email us first so we can send you the return address and instructions.
Who pays for return postage?
The customer pays return postage. If your item is faulty, damaged, or incorrect, we cover it.
Do you offer exchanges?
We do not offer direct exchanges. Return the item for a refund and place a new order.
When will I receive my refund?
Approved refunds are issued to your original payment method within 5 working days after we receive and inspect your return. See our Return and Refund Policy.
Contact
How can I reach you?
Email support@voskana.com or call +44 7979 755402, Monday to Friday, 9:00am – 5:00pm (UK time). We reply to every email within 24 hours on working days.